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Returns & Exchange

!We are happy to assist you and manage all your requests for return and/or exchange

 

From the day you receive your item, our return policy is valid for 7 days.

 
Item(s) purchased on Carrefourlebanon.com may be returned and/or exchanged directly in your nearest Carrefour hypermarket.
 
Please keep your items sealed if you intend to exchange or refund any items within the conditions below. No exchange and/or refund will considered without it.
 
7 days money back guarantee:
 
If you change your mind, provided that the merchandise is as new, in a re-sellable condition & the consumables (cartridges, blank tapes, CD’s or DVD’s), and Mobile phones, laptops, tablets and accessories (cables, charger, batteries…) are still sealed, exchange and/or refund can be granted upon Carrefour approval within 7 days after purchase.
 
Hygienic items (beard or hair care items, dental care) are not subjected to any exchange and/or refund.
 
In case of defection within 7 days, replacement with the same piece will be granted upon Carrefour approval.
 
After 7 days, any item found defected from the manufacture will be sent to the supplier’s workshop under the warranty for repair.
 
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts or other damage) it may be returned for a replacement or full credit upon approval.
 
Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.
 
Shipping costs are not refundable.
 
Refund will be made in cash for items paid by cash only.
 
In case the customer redeemed the cashback earned on the returned and/or exchanged item, the cashback redeemed value will be deducted from the product price.
 
If the earned cashback value on the returned and/or exchanged item still not redeemed, Carrefour have the right to deduct the balance from customer loyalty account during the return and/or exchange process.
 
       
  • •  The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.
For further information, please do not hesitate to contact us. We’ll be happy to serve you.
 
Repair Conditions:
 
       
  •  There is no warranty without proof of purchase.
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  •  Any product requires a maximum of 30 days to be repaired.
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  •  After the period, an exchange voucher amounting the paid value will be given to the customer.
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  •  There is NO warranty on accessories (Batteries, Charges, Brushes, Hoses…).
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  •  Large appliances are entitled to on-site maintenance in conjunction with supplier’s services.
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  •  There is no warranty for malfunction or damage due to wrong, overload or improper voltage of the device.
 

 

Our Returns and Exchanges promise:

       
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    7 Days   Returns
        From the day you receive your item, our return policy is valid for 7 days.

       
       
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    Easy Returns and Exchanges
        You can visit us in any Hypermarket in Lebanon.

       
       
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    Get a refund
        If the item is defective on delivery*      (upon approval of after sales service)