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Frequently Asked Questions

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 In-Store FAQs

General Store information

Q. Where can I find the opening hours of my local store?

We have a dedicated section with all the opening hours of our stores.

Payment

Q. What type of payment cards can I use in-store?

We accept below payment methods in our stores: Cash, Credit/Debit cards, American Express, Cashbacks, and Gift Cards.

Q. I have a gift card, how can I use it?

Carrefour gift cards can be used for full or partial payment at any Carrefour store in Lebanon. Any remaining balance will be stored on the card and can be used against future purchases. Carrefour Gift cards have an expiry date of 1 year from the activation date in case of purchase from the store. If the Gift card (Corporate Gift Cards) is purchased from Carrefour Head Office, it has a validity of 1 year from purchase date.

Q. I seem to have been charged twice for the same transaction. What should I do?

Please consult our customer service desk or reach our customer service on 01-296300.

Q. What shall I do if I've been overcharged?

Please consult our customer service desk or reach our customer service on 01-296300.

Product information

Q. I've been disappointed with the quality of a product I've purchased. What should I do?

We are very sorry you had a bad experience. Please consult our customer service desk or reach our customer services on 01-296300. We'll be happy to listen to you.

Q. I've purchased an out of date product from you. What should I do?

We are very sorry you had a bad experience. Please kindly return to the store at your earliest convenience so this issue can be investigated.

Q. I've noticed that the price of a product has risen in price recently. Why is this?

Price increases are often out of our control. We do try to hold these back as long as possible because our aim is to offer our customers the best quality, value for money and service that we can. Our buyers work very hard to negotiate the best prices available and when we do obtain any price reductions we pass them on to our customers immediately.

Refund Policy - Our promise

Q. Our general return policy

You can return an item upon approval within 7 days of purchase.

Q. What do I do if an electrical product I've purchased is damaged?

Please visit your nearest store customer service desk for personalized service. We will assist you

Technical advice and support

Q. I'm having problems in setting up an electrical item I've purchased from you. Can you help?

We'd be happy to help! Please visit your favorite store and consult our after sale team. They have the best experience to assist you.

Q. I'm having difficulty in setting up a mobile phone I've purchased from you. Can you help?

We'd be happy to help! Please visit your favorite store and consult our after sale team. They have the best experience to assist you

New Suppliers

Q. I'm based in Lebanon and I am interested in supplying a product to you to sell in your stores. What should I do?

Please visit our Contact us page and drop us a message. We will forward your interest to our merchandiser's teams.

Q. I'm based outside of Lebanon and I am interested in supplying a product to you to sell in your stores. What should I do?

Please visit our Contact us page and drop us a message. We will forward your interest to our merchandiser's teams.

 

Web-Store FAQ’s

Payment & Checkout

Q. How do I check out?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.

Q. Are there any hidden charges when I make a purchase online?

There are NO hidden charges when you make a purchase on carrefourlebanon.com. The price you see on the checkout page is exactly what you pay. We offer free delivery on all orders over 150,000 LBP.

Q. What payment method do you accept?

We accept the following payment methods:

       1- Credit/Debit cards (Visa and MasterCard) and Cash on Delivery (COD).

       2- Credit/Debit cards: we accept payments made using Visa and MasterCard.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

       3- Cash on Delivery:

If you are not comfortable making an online payment on carrefourlebanon.com, you can choose Cash on Delivery method. With cash on delivery you can pay in USD or LBP at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online.

The maximum order value for Cash on Delivery (COD) payment is 1300 $.

Q. Are the prices on the website the same as in-store prices?

Store prices are guaranteed online: you are charged for the same price you would pay in store.

Q. When does the refund happen in case of a failed or unsuccessful transaction?

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

Q. How do I get a receipt?

You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver and you will receive via email your official invoice.

Return & Refund

Q. Which documents do I need to bring to store for a refund or exchange?

The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

Q. What is your Returns and Refund policy?

Our return policy is a One Week Exchange and/or Refund upon approval.

If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 01-296300 or contact us on this page www.carrefourlebanon.com/contact-us. We'll be happy to serve you.

Q. What if I have received a defective product?

Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 7 days from the date of reception of the item. Please contact us on this page www.carrefourlebanon.com/contact-us, or reach our customer service on 01-296300 as soon as possible. We'll be happy to serve you.

Q. Can you pick up my item for refund?

Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.  Please contact us on this page www.carrefourlebanon.com/contact-us, or reach our customer service on 01-296300 as soon as possible. We'll be happy to serve you.